FAQs
DISCOUNT Bicycle STORE with free shipping to IA, IL, MN & WI
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available during checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been processed, you can contact our customer service team to request changes or cancellations.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the size of the order. Smaller items typically arrive within 3-5 business days, while bulky items may take longer.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email that you can use to monitor your delivery status.
Assembly & Maintenance
Q: Are the bikes shipped fully assembled?
A: Our bikes are shipped 85% assembled. Final assembly includes installing the handlebars, front wheel, pedals, and saddle, along with brake and gear adjustments.
Q: Do you offer assembly guides?
A: Yes, we provide Video Assembly Guides to help you with step-by-step instructions for assembling your bike.
Returns & Warranty
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is in its original condition. Please contact customer service to initiate a return.
Q: Is damage caused by incorrect assembly covered by the warranty?
A: Damage resulting from incorrect assembly, such as improperly installed pedals, is not covered under the warranty. We recommend professional assembly.
Contact Us
Q: How can I get in touch with customer support?
A: You can reach us via email at …… or through our customer service hotline at …
